From social distancing and remote working to curbside pickup and hoarding toilet paper, consumer behavior has changed in ways we could never have imagined. And with many industries reopening, businesses are discovering their customers are showing up with a whole new set of expectations.
Personal beliefs about masks, vaccinations, and government can bring unwanted stress to even the simplest of business interactions. Not just for over worked business owners and staff, but for stressed out customers. Add to that rising prices, empty shelves, long wait times, and it’s easy to see how delivering fulfilling and positive experiences can be a challenge.
The Post COVID Customer takes a warm and heartfelt approach to the post pandemic customer experience. During this presentation, Marc illustrates how external influencers and internal beliefs can cause ordinary people to change their behavior. For example, while some take up bread making, others try to shut down government institutions.
Attendees will learn how to deliver manageable and cost-effective experiences that make every customer feel welcome and appreciated. Marc will also share a strategy for dealing with upset customers that is so effective, they will leave satisfied even if they did not get the outcome they were hoping for.
This presentation can be tailored to your industry with real world examples and stories that will resonate with every attendee. An event branded, downloadable, presentation guide is also included for each audience member.