EASY. CONVENIENT. STRESS FREE.
PLANNING A SUCCESSFUL CUSTOMER EXPERIENCE STARTS WITH THE QUESTION “WHAT WOULD I WANT?”
PLANNING A SUCCESSFUL CUSTOMER EXPERIENCE STARTS WITH THE QUESTION
“WHAT WOULD I WANT?”
Customer Experience Design
Successful companies understand that customer experience has a greater impact on loyalty than price or quality. The experiences customers receive is what they share most often with others.
Marc has worked with brick-and-mortar retailers, e-commerce companies, restaurants, and countless service providers to help them create experiences that deliver ease, convenience, and lead to greater sales.
Working directly with your management team, Marc creates a Customer Experience Map, showing the points of contact, the potential “sticky spots”, and opportunities to raise the bar. He then shows how to implement small changes that provide dramatic results.
From training front line staff, to designing new service policies, Marc can empower your teams with the skills to reduce conflict and turn angry customers into loyal ones.
Many of Marc’s clients have seen significant, positive changes. They have been able to reduce transactions costs while achieving higher customer satisfaction ratings. Many have also seen a measurable increase in repeat customers and renewed service contracts.
Schedule a free, no obligation, 30 minute Idea Session with Marc. Find out how delivering experiences that resonate can work for both you and your customers. It’s your chance to ask questions, learn, and achieve greater success.