The Selling Happiness Interactive Workshop

This two hour workshop is the perfect addition to Marc’s Selling Happiness presentation by bringing the keynote’s concepts and ideas to life.

Through fun and creative exercises, attendees use the Three Pillars of Customer Experience to discover their organization’s strength and opportunities for excellence. Through self-discovery, they gain insights into how their policies, processes, and staff impact the customer experience. Then using teamwork and cooperation they identify opportunities for improvement and the best ways to make them happen.

First, we start with the world’s most exciting version of rock-paper-scissors. During this (very loud) interactive game, attendees discover how teamwork and peer support impact performance. And how company culture influences the type of service customers receive.

Next, we jump into groups where attendees work together to help each other’s companies or departments. Using real world situations based on their own experiences, attendees find “sticky spots” in their customer interactions. Then apply the strategies they’ve learned to make the customer experience go from average to awesome.

Teams then share their findings and get feedback from the other groups. Everyone learns from each other by seeing how different methods can be applied to various situations.

WHO SHOULD ATTEND:

• Executives who want to create a customer focused culture
• Management teams focused on customer acquisition and retention
• Customer service managers