Marc Gordon believes the experience a customer receives is all that matters. Products and services have become commodities that can be bought, sold and forgotten about. But the experience is what stays. And the world’s most successful organizations have come to understand this.

As one of the world’s most respected thought leaders on customer experience, Marc has brought a new level of understanding to the business world. With Marc’s guidance, companies from all industries are learning how to deliver experiences based on transparency, honesty and most importantly, listening.

Customer focused organizations that value their people know how to deliver experiences that are embraced and appreciated by customers, while being manageable and inspiring for staff. Marc refers to this as a balanced customer experience.

If you believe your organization could benefit from delivering a balanced customer experience, reach out to Marc. With over 25 years of experience helping over 300 companies, Marc knows what it takes to win the hearts and minds of your customers. And he’s ready to show how.

An award-winning business speaker, Marc brings his unique brand of humour, storytelling and real-world advice. Marc’s engaging style and high energy delivery has inspired countless organizations to make paradigm shifts on how they communicate and service their customers.

Let Marc be your guide on the journey to creating new customer experiences. Marc’s vast experience across numerous industries has allowed companies to benefit from new perspectives and honest answers. Marc’s approachable, hands-on style makes him a key part of any team.