Create an exceptional experience.

Create an exceptional experience.

Helping Organizations Create Success.
One Experience at a Time.

Marc Gordon believes the experience a customer receives is all that matters. Products and services have become commodities that can be bought, sold and forgotten about. But the experience is what stays. And the world’s most successful organizations understand this.

As one of the world’s most respected thought leaders on customer experience, Marc brings a new level of understanding to the business world. With Marc’s guidance, companies from all industries are learning how to deliver experiences based on transparency, honesty and most importantly, listening.

If you believe your organization can benefit by delivering experiences that inspire loyalty and increase sales, reach out to Marc. With over 25 years of experience helping over 300 companies, Marc knows what it takes to win the hearts and minds of your customers. And he’s ready to show how.


An award-winning business speaker, Marc brings his unique brand of humour, storytelling and real-world advice. Marc’s engaging style and high energy delivery has inspired countless organizations to make paradigm shifts on how they communicate and service their customers.


Let Marc be your guide on the journey to creating new customer experiences. Marc’s vast experience across numerous industries has allowed companies to benefit from new perspectives and honest answers. Marc’s approachable, hands-on style makes him a key part of any team.

scroll canpost
scroll mondelez
scroll bcd
scroll marriot
scroll ig

Marc clearly understands the relationship between marketing and emotion, and their impact on the customer experience. His insights into human behaviour makes him a key contributor to the success of any strategic program. In my opinion, he is Canada’s marketing superstar.

Robert Tercek, President of Digital Media, The Oprah Winfrey Network

scroll dsa
scroll budget
scroll cse
scroll td
scroll toyota
scroll sima