Create an exceptional experience.
Create an exceptional experience.
Helping Organizations Create Success.
One Experience at a Time.
Marc Gordon believes the experience a customer receives is all that matters. Products and services have become commodities that can be bought, sold and forgotten about. But the experience is what stays. And the world’s most successful organizations understand this.
As one of the world’s most respected thought leaders on customer experience, Marc brings a new level of understanding to the business world. With Marc’s guidance, companies from all industries are learning how to deliver experiences based on transparency, honesty and most importantly, listening.
If you believe your organization can benefit by delivering experiences that inspire loyalty and increase sales, reach out to Marc. With over 25 years of experience helping over 300 companies, Marc knows what it takes to win the hearts and minds of your customers. And he’s ready to show how.







Marc clearly understands the relationship between marketing and emotion, and their impact on the customer experience. His insights into human behaviour makes him a key contributor to the success of any strategic program. In my opinion, he is Canada’s marketing superstar.
Robert Tercek, President of Digital Media, The Oprah Winfrey Network





