CREATE AN
EXPERIENCE

Now more than ever, people are attracted to organizations that make them feel valued and appreciated.

MARC GORDON
Internationally Recognized Customer Experience Specialist
Keynote Speaker, Consultant, Marketer

CREATE AN
EXPERIENCE

Now more than ever, people are attracted to organizations that deliver joy while making them feel valued and appreciated.

I can show you how.

Helping You Create Success.
One Experience at a Time.

Marc Gordon is an internationally recognized expert and thought leader in the field of customer experience. He works with companies and executive teams who want to provide experiences that are easy, convenient, and stress free for the customer. While also being seamless, effortless, and sustainable for the organization.

With over 25 years’ experience as a marketer with his own agency, Marc also provides campaigns and branding services that empower businesses to create messages that resonate while managing customer expectations.

Marc is regularly featured on television and radio, and writes for a number of business and trade publications. He has been referred to as “Canada’s marketing superstar” by the Oprah Winfrey Network.

Marc’s virtual presentations:
Big content. Small screen.

The experiences we create are more important than ever. Learn how Marc can deliver a custom online presentation that shows your team how to deliver exceptional customer experiences virtually or in person, in any market place.

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Marc clearly understands the relationship between marketing and emotion, and their impact on the customer experience. His insights into human behaviour makes him a key contributor to the success of any strategic program. In my opinion, he is Canada’s marketing superstar.

Robert Tercek, Pres. of Digital Media, The Oprah Winfrey Network
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Marc was wonderful to work with and delivered massive value to our event. He was humble, thought provoking, and full of positive energy. He instantly connected with our audience of the country’s most successful business people. Everyone loved him. He is truly a rainmaker.

Sepehr Tarverdian, CEO, The World Management Forum, Iran
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How I help

Selection, quality and price will motivate anyone to become a first time buyer.
But the experience delivered is what decides if they come back.

Products can the duplicated. Quality can be replicated. And prices can be matched. For a business to thrive in any industry, they need customers to see past the tangible and become drawn to the emotional. Customers that feel valued, appreciated, and trust that their well-being is taken care of will be loyal for a lifetime.

It’s not hard to do. It’s not time consuming or expensive. All it takes is focus, desire, and empathy. All delivered through a process that creates an experience that brings joy, ease, and convenience.

From the stage, boardroom, or virtually, I can show your organization how to make it happen.

Speaking

Educate. Inspire. Entertain.

marc gordon international customer experience speaker

From Toronto to Tel Aviv, Miami to Milan, Marc has delivered fresh ideas that inspire change and deliver measurable results. All wrapped in real world stories that entertain and educate.

Bringing over 20 years of real world marketing and customer service experience, Marc challenges common beliefs with proven strategies. Attendees will leave with a new set of creative tools and insights that can be applied immediately. The results will be staff that are focused and customer driven, and customers that are loyal and brand champions.

Knowing that almost 70% of all change programs fail, Marc offers post event personal consulting sessions to each attendee at no extra charge. It’s his way of making sure that every organization has the greatest chance of mastering the creation and delivery of experiences that resonate and inspire.

Click here to learn more about Marc’s presentations.

Speaking

Educate. Inspire. Entertain.

marc gordon international customer experience speaker

From Toronto to Tel Aviv, Miami to Milan, Marc has delivered fresh ideas that inspire change and deliver measurable results. All wrapped in real world stories that entertain and educate.

Bringing over 20 years of real world marketing and customer service experience, Marc challenges common beliefs with proven strategies. Attendees will leave with a new set of creative tools and insights that can be applied immediately. The results will be staff that are focused and customer driven, and customers that are loyal and brand champions.

Knowing that almost 70% of all change programs fail, Marc offers post event personal consulting sessions to each attendee at no extra charge. It’s his way of making sure that every organization has the greatest chance of mastering the creation and delivery of experiences that resonate and inspire.

Click here to learn more about Marc’s presentations.

Marketing

The art of influencing expectations.

marc gordon customer experience marketing

Marketing is more than messages designed to invoke action. It is an essential tool for being able to align customer expectations to the experiences they receive. When done well, trust will be created and customers will see you as a reliable source.

For over 20 years, Marc has brought creativity to businesses from every industry. His campaigns have helped build brands, dominate markets, and increase sales. With the cooperation of his team, a variety of media is used to inform, educate, and connect with markets in a way that shapes ideas and encourages action.

Click here to learn more about Marc’s marketing services.

Marketing

The art of influencing expectations.

marc gordon customer experience marketing

Marketing is more than messages designed to invoke action. It is an essential tool for being able to align customer expectations to the experiences they receive. When done well, trust will be created and customers will see you as a reliable source.

For over 20 years, Marc has brought creativity to businesses from every industry. His campaigns have helped build brands, dominate markets, and increase sales. With the cooperation of his team, a variety of media is used to inform, educate, and connect with markets in a way that shapes ideas and encourages action.

Click here to learn more about Marc’s marketing services.

Consulting

New perspectives. New opportunities.

marc gordon customer experience consulting

Change from the inside can be hard. Habits breed conformity. Acceptance encourages mediocracy. But having the desire for greatness is the first step to achieving it. And if you have that, then you’re ready to disrupt the “everyday normal”.

Marc can be your guide to discovering what can become your company’s potential – and creating strategies that bring it to life. From marketing to customer engagement, a custom plan can be created based on your unique needs and goals.

Marc provides personal attention to every project. He will work with management, sales teams, and front line workers to identify the superstars and seek new opportunities to excel.

Click here to learn more about Marc’s consulting services.

Consulting

New perspectives. New opportunities.

marc gordon customer experience consulting

Change from the inside can be hard. Habits breed conformity. Acceptance encourages mediocracy. But having the desire for greatness is the first step to achieving it. And if you have that, then you’re ready to disrupt the “everyday normal”.

Marc can be your guide to discovering what can become your company’s potential – and creating strategies that bring it to life. From marketing to customer engagement, a custom plan can be created based on your unique needs and goals.

Marc provides personal attention to every project. He will work with management, sales teams, and front line workers to identify the superstars and seek new opportunities to excel.

Click here to learn more about Marc’s consulting services.