Selling Happiness

Successful organizations know that customer experience is the most impactful strategy that leads to long term success. According to Forbes, companies that excel at customer experience generate 10-12% more revenue than the rest of their industry.

The best part is that delivering a fulfilling customer experience is easier than you might think. It doesn’t have to be time consuming, expensive, or involve more resources. In most cases, creating exceptional experiences can actually save time and money.

And when done right, the results are greater customer loyalty, higher sales, and lower transaction costs.

In this entertaining presentation, Marc shows you what it takes to become a customer experience champion. Using real world stories and innovative strategies, he will reveal what your customers really want and how easy it is to provide it. By applying the strategies Marc shares, attendees will be able to immediately start delivering experiences that build stronger customer relationships.

KEY TAKEAWAYS:

• Learn how delivering great experiences can be easy and effortless
• Discover the Three Pillars of Customer Experience and why they will change your entire organization
• Find out why exceeding customer expectations could be hurting your business
• Four ways to deliver experiences that keep customers coming back – in any industry
• Three simple actions that inspire customer loyalty
• What every customer needs to be a customer for life – but will never ask for

WHO SHOULD ATTEND:

• Management teams focused on customer acquisition and retention
• Customer service managers
• Business owners who want to attract new customers and keep current ones
• Leaders who see value in building strong, long term customer relationships