Start creating exceptional experiences.

Let Customer Experience Expert Marc Gordon show your organization to how to deliver experiences that attract customers, build loyalty, and increase sales.

Start creating exceptional experiences.

Showing Organizations How to Create Lasting Customer Relationships.
One Experience at a Time.

Customer Experience is the currency of loyalty. And for the last 20 years, Marc Gordon has shown hundreds of organizations and thousands of business owners how to deliver experiences that improve customer satisfaction, inspire loyalty, and increase sales.

Named the world’s top Customer Experience professional by Enagti, Marc’s groundbreaking and innovative approach to CX strategies has made him a sought-after keynote speaker and consultant.

If your organization is ready to redefine what Customer Experience means for your industry, then reach out to Marc and discover how to deliver experiences that drive success.

For Your Conference

An award-winning speaker, Marc brings his unique brand of humor, storytelling and real-world advice. His innovative and practical approach to Customer Experience has inspired countless organizations to make paradigm shifts on how they service their customers.

For Your Company

Let Marc be your guide on the journey to creating fulfilling customer experiences. Marc’s vast experience across numerous industries has allowed companies to benefit from new perspectives and honest answers. Marc’s approachable, hands-on style makes him a key part of any team.

Marc knows what it takes to deliver experiences that resonate with customers while being manageable within an organization. His profound understanding of human behaviour and business processes make him a leader and innovator amongst industry professionals.

Vito Curalli,
Executive Director for Canada
and Latin America
Hilton

Marc clearly understands the relationship between service and emotion, and their impact on the customer experience. His insights into human behaviour makes him a key contributor to the success of any strategic program. In my opinion, he is Canada’s Customer Experience superstar.

Robert Tercek,
President of Digital Media
The Oprah Winfrey Network

Marc’s belief in the value of customer experience is one we embrace ourselves. His perspective is both refreshing and practical. As such, his ideas and stories resonated with our teams and helped to further align our customer service vision. Marc provided us with new tools, strategies, and inspired us to elevate the experiences we deliver.

Marcy Graham,
VP of Sales for Canada
Mondelez International