Make the experience your own.

Make the experience your own.

Powerful insights and effective strategies to attract new business, inspire loyalty, and increase sales.

Believe it or not, it doesn’t take the best products and services to become an industry leader. Companies from myriad industries have reached the highest levels of success as the result of the experiences they deliver. And with Marc’s guidance, your organization can achieve that same success.

If you believe every one of your customers deserve an experience that makes them feel valued and appreciated, and your team is ready to make that happen, then reaching out to Marc is your next step in becoming a customer experience champion.

Marc’s skills and insights into the world of customer experience are nothing short of amazing. He is one of those rare people that’s able to combine talent and experience in ways that deliver measurable results. He is a customer experience rock star. Get in touch with this guy. Get him in your company.

Rick Moss, President and Founder, RetailWire.com

One-On-One

Designed for consultants, solopreneurs and independent sales agents.

Believe it or not, it doesn’t take the best products and services to become an industry leader. Companies from myriad industries have reached the highest levels of success as the result of the experiences they deliver. And with Marc’s guidance, your organization can achieve that same success.

If you believe every one of your customers deserve an experience that makes them feel valued and appreciated, and your team is ready to make that happen, then reaching out to Marc is your next step in becoming a customer experience champion.

Teams

Best suited for CX management and department teams.

Sometimes companies need a little help. Repeat sales might be down, attrition might be up, or KPIs are not being met. In most cases, it comes down to the experiences customers are receiving.

Marc works closely with teams to identify the “sticky spots” and make the appropriate adjustments to the transaction journey. Working with management and staff, Marc’s goal is to use current resources to create the greatest outcome.

Corporate

The choice of CEOs and management looking for company wide CX improvement.

Improving customer acquisition, increasing revenue, capturing greater market share, or building your brand are all legitimate goals. And while many organizations will choose to invest in marketing, customer experience can often be the most impactful and effective route to take.

The experience an organization delivers can be impacted by several factors such as company culture, customer service policies, and internal processes. Marc’s ability to help management teams identify these strengths and weaknesses has made him a sought-after resource.

Marc’s criteria for selecting organizations to work with include a willingness to listen, management leading by example, and being open to new ideas and strategies. There must also be positive chemistry throughout the management team. And employee empowerment should be encouraged from the top down.

A successful program starts with diagnosis. Can the problem be identified? What is the cause? What changes need to happen? How is success measured?

Marc works collaboratively with your teams to identify goals and develop strategies for reaching them. Collective wisdom will be the building blocks for success. The objective is to make the greatest impact from the smallest changes.

Schedule your FREE Idea Session

This is your opportunity to get professional advice from one of the industry’s most respected customer experience thought leaders. Marc’s 20 minute Idea Sessions have become a success launchpad for entrepreneurs, managers, and executives looking for guidance and inspiration in making their companies better.

Marc understands the true essence of customer experience and what influences people’s behaviours. He has the skill to quickly recognize how various processes impact the customer’s journey. The consultation he provided to our team really helped us elevate our game. If you get the opportunity to work with Marc, take it!

Ari Powell, CEO, Giraffe Foods

Marc delivered ideas and perspectives in ways that enlightened us and changed our views on how our clients see us. His practical advice gave us direction and focus. If you’re looking for fresh insights into how your company delivers its products, you need to arrange for some time with Marc.

Mark G. Klinkow, VP & Portfolio Manager, Foyston, Gordon & Payne Inc.