MARC GORDON: Customer Experience Expert, Keynote Speaker & Media Personality

MARC GORDON: Customer Experience Expert, Keynote Speaker & Media Personality

Five ways to attract (and keep) great staff

Five ways to attract (and keep) great staff

According to one Gallup poll, 50 percent of employees leave their job because of their bosses. However other studies have shown that employees can leave for a number of other reasons such as opportunity, better pay, or more responsibility. Regardless, attracting and...
Five Traits of a Great Boss

Five Traits of a Great Boss

  As any business grows, it becomes more challenging to manage additional tasks and responsibilities. The obvious next step is to hire (more) skilled people. However many business owners, worried no one can do the job as well as them, are often reluctant to...
Five Ways to Encourage Word of Mouth

Five Ways to Encourage Word of Mouth

  Difficult to measure, almost impossible to track, but incredibly influential. These are the traits of word of mouth (WOM) marketing. According to a study by AC Nielsen, 92% of consumers trust recommendations from friends and family over other forms of...