Why organizations that embrace ai for customer service are failing miserably.
I had the pleasure of speaking to an auditorium of [...]
Five ways to responsibly collect and manage your customer’s information.
A 2018 study by the Canadian Marketing Association found [...]
Five reasons to say no to a customer
Annoyed with customers who you believe are asking for too [...]
Five Steps To Delivering Better Customer Service
Most business owners would agree that customer service is [...]
Five easy ways to improve customer service
It's been said that if you make your customers happy, [...]
How to deal with an angry customer
Nobody wants an angry customer, but sometimes things happen beyond [...]
Five things your customers never want to know about you.
As a business owner, you love to share. Ideas, advice, [...]
