by admin | Oct 12, 2026 | Uncategorized
Lake Theater and Café, based on Lake Oswego, Oregon, has become well known locally for having witty headlines on their marquee. Over the years (the theater was built in 1940) they have mocked Taylor Swift and Melenia Trump, and made jokes about abortion and domestic...
by admin | Oct 12, 2026 | Uncategorized
Café Milan in Middleborough, Massachusetts offered free coffee to anyone who walked in dancing. With Michael Jackson and the Bee Gees playing, one customer after another showed their best moves. Over the span of a couple hours, about 20 people danced their way to a...
by admin | Oct 12, 2026 | Uncategorized
Burger King has always played second to McDonalds. Even when measured on a per store basis, McDonalds always out performed its closest competitor. And over time this gap widened as McDonalds continued to expand and refine its menu. Burger King’s offerings had become...
by admin | Oct 12, 2026 | Uncategorized
In my work, I often describe the three pillars of customer experience: Customer Care, Customer Support, and Customer Service.Customer Care is based on normal interactions. It is usually governed by policies and procedures that influence how phones are answered, orders...
by admin | Oct 12, 2026 | Uncategorized
As of December 17, 2025, American Airlines’ passengers no longer receive loyalty points for economy seats. For years, Elite members were saving money by purchasing Basic Economy to enjoy free seat selection, upgrades, and loyalty miles. American Airlines discovered...
by admin | Oct 12, 2026 | Uncategorized
I came across a post recently where the author complained about the noise levels of hand dryers in public restrooms. She explained how they could be overstimulating for those with autism or high sensitivities. Then she explained how paper towels could be a challenge...
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