MARC GORDON: Customer Experience Expert, Keynote Speaker & Media Personality

MARC GORDON: Customer Experience Expert, Keynote Speaker & Media Personality

How to get the most out of LinkedIn

How to get the most out of LinkedIn

For those of you who have created a LinkedIn profile just because it seemed like the right thing to do, consider this your secret strategy session to finding job opportunities, new clients, or just keeping on top of industry news. Polish that profile. Regardless of...
Five Ways to Encourage Word of Mouth

Five Ways to Encourage Word of Mouth

  Difficult to measure, almost impossible to track, but incredibly influential. These are the traits of word of mouth (WOM) marketing. According to a study by AC Nielsen, 92% of consumers trust recommendations from friends and family over other forms of...
Five 2016 Marketing Trends To Watch For

Five 2016 Marketing Trends To Watch For

  While 2015 was the year of mobile commerce and marketing data, I believe 2016 will be the year of the personal touch. Recent studies show that consumers are turning to businesses that provide a memorable buying experience. So here are five marketing trends for...