MARC GORDON: Customer Experience Expert, Keynote Speaker & Media Personality

MARC GORDON: Customer Experience Expert, Keynote Speaker & Media Personality

Five ways to handle negative reviews

Five ways to handle negative reviews

Many businesses live or die by the reviews they receive. The problem is that negative reviews can be unfair, exaggerated, or just untrue. And in these cases it’s tempting to lash out at the author, resulting in an online war of words. So next time you get a negative...