by admin | Jun 30, 2018 | Customer Service, High 5
A 2018 study by the Canadian Marketing Association found that 40 percent of Canadians are willing to share their personal information in exchange for benefits such as free products, improved service, and tailored offers. However 77 per cent of Canadians have some...
by admin | Apr 30, 2018 | Customer Service, High 5
Annoyed with customers who you believe are asking for too much? Remember this: customers have a god-given right to ask for whatever they want, such as discounts, free delivery, or no-charge extended warranties. On the other hand, you as a business owner have that...
by admin | Sep 1, 2016 | Customer Service, High 5
Most business owners would agree that customer service is crucial to long term success. And yet it could be argued that few follow that belief when it comes to their own companies. Could it be they don’t care, or just aren’t sure how to implement policies and...
by admin | Feb 5, 2014 | Customer Service, High 5
It’s been said that if you make your customers happy, everything will take care of itself. However the problem for many businesses is they don’t have the resources to create and implement effective customer service programs. So here are five quick and easy...
by admin | Oct 1, 2013 | Customer Service, High 5
Nobody wants an angry customer, but sometimes things happen beyond our control. The goal is to turn a negative situation into a positive one. Here’s five tips on how to deal with a dissatisfied customer. Don’t take is personally. The customer is having an issue with...
by admin | Sep 1, 2013 | Customer Service, High 5
As a business owner, you love to share. Ideas, advice, referrals – they not only help your clients but can position you as an authority and valued resource. However some business owners share too much. Here are five topics that should never be shared with your...
Recent Comments