MARC GORDON: Customer Experience Expert, Keynote Speaker & Media Personality

MARC GORDON: Customer Experience Expert, Keynote Speaker & Media Personality

Five tips for socially safe holiday parties

Five tips for socially safe holiday parties

With the holiday season upon us, there’s a decent chance you’re going to attend at least one corporate affair. Perhaps a networking event or a company party. Regardless, the holiday mood can sometimes get the better of us, leading to some uncomfortable situations and...
Five ways to get yourself motivated at work

Five ways to get yourself motivated at work

With the end of summer, many of us are now faced with returning to a regular work schedule. The problem is that our minds are still on vacation with thoughts of beaches, BBQs and lazy afternoons. Regretfully this does nothing to help our productivity. So here are five...
Five ways to attract (and keep) great staff

Five ways to attract (and keep) great staff

According to one Gallup poll, 50 percent of employees leave their job because of their bosses. However other studies have shown that employees can leave for a number of other reasons such as opportunity, better pay, or more responsibility. Regardless, attracting and...
Five honest ways to close a sale

Five honest ways to close a sale

You’ve captured their interest, presented your advantages, and defined your value. They love what they see and hear. Now all you need to do is close the sale. For many business people, this is the hardest part. They freeze up, worried they will offend the customer or...